# Troubleshooting

> What to do when something about Geenius Chat does not work: no sign-in page yet, a plan that does not include Chat, the waitlist, and runs.

Source: https://chat.geenius.io/docs/troubleshooting/

Chat is coming soon, so most questions today are about what is not open yet.

## I cannot find the Chat sign-in page

There is none yet. Chat is not live. [Join the waitlist](/request-access/) to hear when it opens.

## I joined the waitlist and heard nothing

That is expected until Chat opens: we write when it does. If the form showed an error, try again, or write to us from the [contact page](/contact/).

## The waitlist form says it could not send

The form sends your request to our access service. If that service cannot be reached, the form says so and nothing is stored. Wait a moment and try again.

## When Chat is open

These answers apply once the app is live:

- **A long task stopped.** A run is saved after every finished step. Open the thread again; the run continues from the last finished step, within your limits. See [runs](/docs/runs/).
- **A run is waiting.** It asked you something. Answer it in the thread and the run continues.
- **I reached a limit.** Session and weekly limits come from your plan. The finished steps of a run stay saved.
- **I do not see a thread.** You see only your own threads, in a workspace you are a member of. Check that you are in the right workspace.

Still stuck? Write to us from the [contact page](/contact/).